Our refund policy was designed & created for easy comprehension.
By registering or paying for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.
Our refund policy has been devised to define the situations under which Highfivery LLC will provide a refund, the procedure for claiming a refund and the responsibility of Highfivery LLC in circumstances resulting in such a claim.
All the information that we collect is utilized for bettering our web site's content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing in to us either through email or letter.
Coverage & Scope
- Our refund policy covers the refunds by Highfivery LLC and/or a website owned and managed by Highfivery LLC a creative digital agency the United States.
- This policy does not have any application for companies which are not owned or controlled by Highfivery LLC or for persons not employed or managed by Highfivery LLC. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Highfivery LLC's website link.
Filing a Complaint
- At Highfivery LLC, we take every project with the final product in sight. It is as much our responsibility as the client's. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
- Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at firstname.lastname@example.org for a final dialogue prior to requesting a refund.
- Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
Eligibility for Refund
At Highfivery LLC, every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:
Web Development & Design
- Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 180 Days to refund the amount.
- Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed. The amount will be calculated by Highfivery LLX taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project. This does not include the non-refundable deposit.
- No refunds: If the project has been completed and uploaded on the server.
We do not offer any refunds for our web hosting service. If you're dissatisfied with this service, you are able to cancel it from your account page or by contacting us at email@example.com.
Search Engine Optimization (SEO) Reports
We do not offer any refunds for our SEO reporting services. If you're dissatisfied with these services, you are able to cancel them from your account page or by contacting us at firstname.lastname@example.org.
Monthly Maintenance & Support
We do not offer any refunds for our Monthly Maintenance & Support services. If you're dissatisfied with these services, you are able to cancel them from your account page or by contacting us at email@example.com.
Applicability of the Delivery Policy
Highfivery's delivery commitment is subject to:
- A project is not taken to be void unless the agreed upon payments are clear.
- Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Highfivery LLC.
- If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Highfivery LLC is not liable to follow its delivery or refund commitments.
- There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability
Highfivery LLC's liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Highfivery LLC is not obligated for losses due to the services provided/not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Highfivery LLC in writing.
Processing of Refunds
The partial refunds will be processed and mailed or charged-back within 180 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
And The full refunds will be processed and mailed or charged-back within 50 business days of the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.
Highfivery LLC may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Highfivery LLC website after any such amendments automatically implies your acceptance of the same thereof.
Contacting us regarding our refund policy
If you have queries or suggestions regarding our refund policies kindly email us at firstname.lastname@example.org.